At Quality Systems, we are dedicated to providing high-quality enterprise solutions. specific refund terms are generally governed by the individual service level agreements (SLAs) or contracts signed with each corporate client. Due to the nature of our software licenses and professional services, all payments made through this portal are considered final unless otherwise stipulated in your specific contract. We encourage clients to review their service agreements thoroughly before making transactions.
In the event of a billing error or if you believe a transaction was processed incorrectly, please contact our finance department immediately. Requests for refunds or adjustments must be submitted in writing within 15 days of the transaction date. Each request will be reviewed on a case-by-case basis, taking into account usage data, service logs, and contractual obligations. If a refund is approved, it will be processed and credited back to the original method of payment within a reasonable timeframe.
Please note that fees for setup, consultation, or customization services that have already been delivered are non-refundable. Quality Systems reserves the right to deny refund requests that do not adhere to our terms or result from a violation of our service policies. We are committed to fair and transparent resolution of all financial disputes to maintain strong long-term partnerships with our clients.